2020 – 9 July – online Meeting

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Some of the feedback received after the meeting…..

I thought it was a good event but without the little touch of controversy that brings these things to light.
It needs someone to be a little outspoken – like Steve Webb – to bring a panel to life.
The big issues out there at the moment are the DWP’s call for input on the charge cap and charging structures and the FCA;s consultation on value for money, Both are controversial and can create good debate
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I did enjoy Thursday’s Zoom meeting even though I was having increasing problems with the sound dropping out and I actually had to leave the meeting during Neil’s presentation and before the Q&A – I suspect that the problem may have been at my end, with me being over here in France, and hopefully other people weren’t affected.
I’m always pleased when TPNW tackles themes that are to do with a) end customers and b) communication, these both being very much my specialist subjects, so this meeting was spot on for me.
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Great session this evening, thank you so much for facilitating & arranging these _____________________________________________________

Good session, thanks. Technology worked well and there was good content. Caroline Hopper was particularly good, as last time she spoke – some really good and engaging comments.
Future topics: maybe a legal update? I think there have been a series of Ombudsman’s decisions and legal decisions (I don’t follow these closely), so perhaps an update on current developments from a pension lawyer (not Robin – save him for more interesting, controversial “big picture” stuff!).
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Thanks very much for having me yesterday! Great to join the virtual session. And that you so much for the lend with care voucher.
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It was another excellent meeting – thanks to you and John for keeping on putting these on! All the guests were really good and this meeting did what the other meetings do: cast the net a bit wider, look at a bigger picture and help us draw our ideas together. Neil and Caroline are great examples of this (and btw it’s nice to hear from someone so much younger but no less insightful).
I’d be interested in a session on how we see the markets for advice and guidance growing. The FCA seem very adviser-unfriendly, they are also pushing a lot on savers, advisers and providers (e.g. investment pathways, new “more suitable than” requirements, and charge caps), we have yet another essentially government-led (or regulator-led) initiative in MaPS, there’s the dashboard, there are growing tech capabilities, application of behavioural insights as well as “pure” planning and more. How’s it all going to shake out? That’s a session I wouldn’t want to miss.
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